At Symptoms, we want ordering to feel effortless — from the moment you click to the moment your piece arrives.
Everything you need to know about shipping and returns is right below. And if something’s missing, we’re just one email away!
Shipping Details
All our orders are shipped with tracking, because you deserve peace of mind from checkout to delivery.
Where We Ship
🇩🇪 Germany
🇦🇹 Austria
🇧🇪 Belgium
🇩🇰 Denmark
🇪🇸 Spain
🇪🇪 Estonia
🇫🇮 Finland
🇬🇷 Greece
🇭🇺 Hungary
🇮🇪 Ireland
🇮🇹 Italy
🇱🇻 Latvia
🇱🇹 Lithuania
🇱🇺 Luxembourg
🇲🇹 Malta
🇳🇱 Netherlands
🇵🇱 Poland
🇵🇹 Portugal
🇨🇿 Czech Republic
🇷🇴 Romania
🇸🇰 Slovakia
🇸🇮 Slovenia
🇸🇪 Sweden
🇬🇧 United Kingdom
For all EU destinations, no customs fees, no hidden costs, the price you see is the price you pay, VAT included, delivered with zero surprises.
Please note: customs fees for the UK are determined by local authorities and paid by the customer upon delivery, we don’t add any extra charges on our end.
Can’t find your country above? Shoot us an email at contact@symptoms.paris, we’ll do our best to make it happen! 💌
Delivery Time
Dispatched from France within 24–48 hours, with delivery in 2–5 business days.
Symptoms is not responsible for delays caused by carriers.
Shipping fees
🇫🇷 France: €4.60 — free from €60 of purchase
🌍 Rest of the world: €9.60 — free from €90 of purchase
Original shipping fees are non-refundable.
Withdrawal and Returns
You have 14 days from the delivery date indicated by the carrier to return your jewelry, no reason required.
To exercise this right, the customer must notify their decision in writing within this timeframe. Items must be returned:
- in their original condition
- unworn
- in their original packaging
Return shipping costs are the responsibility of the customer, unless otherwise stated.
This right does not apply to products that cannot be returned for health or hygiene reasons once unsealed after delivery. For hygiene and safety reasons, personalized or made-to-order jewelry may not be eligible for return.
Refund
If the parcel appears damaged upon receipt, the Customer should take photos of the packaging and the item before contacting us. If the product itself is damaged or defective, please contact us within 48h of delivery with photos of the item and packaging, and we will arrange a replacement or refund.
Refunds will be processed within 3 to 5 business days once we receive your returned package and confirm the item is in the same condition as when it was shipped.
