Privacy Policy

This Privacy Policy is intended to inform users of the website symptoms.paris about how their personal data is collected, used, and protected by Symptoms. Protecting privacy is a fundamental priority for Symptoms, which is committed to processing personal data in a lawful, fair, transparent, and secure manner, in accordance with applicable regulations, including the General Data Protection Regulation (GDPR).

Symptoms acts as the data controller for personal data collected through the website. For any questions regarding the protection of personal data, users may contact Symptoms at the following address: contact@symptoms.paris.

When using the website and placing an order, Symptoms may collect certain personal data necessary for the proper operation of its services. This data may include the user’s identity, contact details, delivery and billing information, as well as details related to orders placed. Payment information is never stored by Symptoms and is processed exclusively by secure and certified payment service providers.

The personal data collected is used solely to process and manage orders, ensure product delivery, manage customer relations and after-sales service, communicate with customers regarding their orders, comply with legal and accounting obligations, and improve the user experience and functionality of the website.

The processing of personal data is based on the performance of the sales contract between Symptoms and the customer, compliance with legal obligations, and the legitimate interest of Symptoms in ensuring the quality, security, and improvement of its services. Where required by law, user consent is collected, particularly in relation to cookies or marketing communications.

Personal data is intended exclusively for Symptoms. It may, however, be shared with third-party service providers strictly necessary for the performance of services, such as payment providers, delivery services, or technical service providers involved in hosting and maintaining the website. These service providers act on the instructions of Symptoms and are subject to strict confidentiality obligations.

Personal data is retained only for the period necessary to achieve the purposes for which it was collected. Data relating to orders is retained in accordance with applicable legal and accounting requirements. Other data is retained for the duration of the commercial relationship or until the user exercises their rights.

Symptoms implements appropriate technical and organizational measures to ensure the security and confidentiality of personal data and to prevent unauthorized access, loss, alteration, or disclosure.

In accordance with applicable regulations, users have the right to access, rectify, erase, restrict the processing of, object to, and request the portability of their personal data. These rights may be exercised at any time by sending a request via email to contact@symptoms.paris.

The website symptoms.paris uses cookies to ensure its proper functioning, measure audience engagement, and enhance the browsing experience. Users may configure their browser settings to refuse all or part of the cookies, noting that disabling certain cookies may affect access to some features of the website.

Symptoms reserves the right to modify this Privacy Policy at any time in order to reflect legal, regulatory, or technical developments. The version applicable is the one published on the website at the time of consultation.

Last updated: 02/01/26